At Luvme, our commitment is to ensure that every woman looks and feels her best by providing
the ultimate hair experience. If you face any issues with your purchase, reach out to us at
CUSTOMERCARE@LUVMEHAIR.COM,
and we'll prioritize responding within 24 hours.
To cancel an order, contact our Customer Care team within one hour of placing it by
clicking [CANCEL
MY ORDER]. Please note, cancellations cannot be processed once the order
is shipped.
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based
on your membership level. Please check the link below to learn more about the exclusive
LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States.
For non-US customers, we will reimburse your shipping fee based on your shipping
receipt accordingly. Please note that you will be responsible for future return
shipping fees if your assigned free returns are used up. Customers in the US can
purchase a more affordable shipping label directly from us. Returns due
to merchant errors, such as shipping the wrong item, are not included in the total
free return.
Please kindly note that each order qualifies for a single free
return within 30 days of receipt.
2.1
Return Acceptable
For a return or
exchange, the wig must be in its original condition – with uncut, unbleached hair,
unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being
personal items in direct contact with the scalp, prioritize customer safety and hygiene.
Hence, we cannot accept used wigs for return.
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the
exchange product and necessary payment adjustments after approving your exchange
request.
Once we receive your returned item, we process the exchange, shipping
the new item within 3 business days. [NEED
TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
|
Refund Method
|
Refund Time Frame
|
|
PayPal
|
3 business days
|
|
Credit/Debit Card
|
10 business days
|
|
AfterPay
|
3 business days
|
|
Zip Pay
|
3 business days
|
|
Sezzle
|
3 business days
|
Refunds through the original payment channel. If the card used has
expired, contact the card issuer for assistance.
5. Repair
Service
We provide a repair service for Luvme wigs requiring fixing due to
non-human damage. Available for orders within 90 days from receipt. Initiate the repair
process:
|
Steps
|
Details
|
|
1. Submit Repair Request
|
Contact us with pictures or videos for our staff to
assess repair feasibility.
|
|
2. Receive Mailing Address
|
We'll provide the mailing address upon approval.
Note: You're responsible for shipping costs.
|
|
3. Repair Completion
|
Repair time up to 30 days, with possible additional
time after evaluation.
[NEED TO REPAIR]
|
Denise Lakey –
I love its hair is really soft and flowing. The supplier was very good and kept the shipment for me, and it came quickly. It is super cute, and I cut the length into this style. The hair is good quality and nice color. Thank you!
Syreeta McGeey –
Absolutely love this unit, it’s everything I needed it to be. This hair is true to length & I love the thickness and softness, doesn’t tangle at all. The lace melted into my skin so well. There is no shedding even though I worn it everyday. The seller was amazing. I would recommend this vendor. Love the red color very much.
Preval Honiuy –
This wig is so amazing!!! I love the colour of the wig! I’ve already received so many compliments! It’s so realistic looking! GET IT! GET IT! GET IT! Also, my customer service was so amazing, I HIGHLY recommend this company!