At Mscoco Hair, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at
admin@mscocohair.com,
and we'll prioritize responding within 24 hours.
1. You can cancel your order before your items shipped out. And we will refund full of your money.
2. Once your order has been shipped, please contact our customer service in the first time, our customer service will help you to solve the problem..
Tip: To ensure the correct items are ordered, we suggest that you read the products detailed description carefully before ordering. If unsure, you can send us an email to admin@mscocohair.com
Your satisfaction is our goal. If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, original lace(uncut), original curl pattern(undispersed), and still have the original package & gifts attached.
Please feel free to return any eligible item within 30 days of receiving your original order.
The provided return label is valid only for shipments within the United States.
For non-US customers, we will reimburse your shipping fee based on your shipping
receipt accordingly. Please note that you will be responsible for future return
shipping fees if your assigned free returns are used up. Customers in the US can
purchase a more affordable shipping label directly from us. Returns due
to merchant errors, such as shipping the wrong item, are not included in the total
free return.
Please kindly note that each order qualifies for a single free
return within 30 days of receipt.
2.1
Return Acceptable
For a return or
exchange, the wig must be in its original condition – with uncut, unbleached hair,
unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being
personal items in direct contact with the scalp, prioritize customer safety and hygiene.
Hence, we cannot accept used wigs for return.
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the
exchange product and necessary payment adjustments after approving your exchange
request.
Once we receive your returned item, we process the exchange, shipping
the new item within 3 business days. [NEED
TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
|
Refund Method
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Refund Time Frame
|
|
PayPal
|
3 business days
|
|
Credit/Debit Card
|
10 business days
|
|
AfterPay
|
3 business days
|
|
Zip Pay
|
3 business days
|
|
Sezzle
|
3 business days
|
Refunds through the original payment channel. If the card used has
expired, contact the card issuer for assistance.
5. Repair
Service
We provide a repair service for Luvme wigs requiring fixing due to
non-human damage. Available for orders within 90 days from receipt. Initiate the repair
process:
|
Steps
|
Details
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1. Submit Repair Request
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Contact us with pictures or videos for our staff to
assess repair feasibility.
|
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2. Receive Mailing Address
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We'll provide the mailing address upon approval.
Note: You're responsible for shipping costs.
|
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3. Repair Completion
|
Repair time up to 30 days, with possible additional
time after evaluation.
[NEED TO REPAIR]
|
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