At Mscoco Hair, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at admin@mscocohair.com, and we'll prioritize responding within 24 hours.
CUSTOMERCARE@LUVMEHAIR.COM,
and we'll prioritize responding within 24 hours.
To cancel an order, contact our Customer Care team within one hour of placing it by
clicking [CANCEL
MY ORDER]. Please note, cancellations cannot be processed once the order
is shipped.
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based
on your membership level. Please check the link below to learn more about the exclusive
LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
The provided return label is valid only for shipments within the United States.
For non-US customers, we will reimburse your shipping fee based on your shipping
receipt accordingly. Please note that you will be responsible for future return
shipping fees if your assigned free returns are used up. Customers in the US can
purchase a more affordable shipping label directly from us. Returns due
to merchant errors, such as shipping the wrong item, are not included in the total
free return.
Please kindly note that each order qualifies for a single free
return within 30 days of receipt.
2.1
Return Acceptable
For a return or
exchange, the wig must be in its original condition – with uncut, unbleached hair,
unchanged color, and untouched lace (without cutting or secondary trimming). Wigs, being
personal items in direct contact with the scalp, prioritize customer safety and hygiene.
Hence, we cannot accept used wigs for return.
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the
exchange product and necessary payment adjustments after approving your exchange
request.
Once we receive your returned item, we process the exchange, shipping
the new item within 3 business days. [NEED
TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
|
Refund Method
|
Refund Time Frame
|
|
PayPal
|
3 business days
|
|
Credit/Debit Card
|
10 business days
|
|
AfterPay
|
3 business days
|
|
Zip Pay
|
3 business days
|
|
Sezzle
|
3 business days
|
Refunds through the original payment channel. If the card used has
expired, contact the card issuer for assistance.
5. Repair
Service
We provide a repair service for Luvme wigs requiring fixing due to
non-human damage. Available for orders within 90 days from receipt. Initiate the repair
process:
|
Steps
|
Details
|
|
1. Submit Repair Request
|
Contact us with pictures or videos for our staff to
assess repair feasibility.
|
|
2. Receive Mailing Address
|
We'll provide the mailing address upon approval.
Note: You're responsible for shipping costs.
|
|
3. Repair Completion
|
Repair time up to 30 days, with possible additional
time after evaluation.
[NEED TO REPAIR]
|
Khailani –
Able to work with my schedule and always available to answers my concerns. Will continue doing business with them.
Jasmine Weldon –
I’m happy to get the great product from this company. It’s the second wig from Mscoco, good quality and fast shipping!
Patricia Young –
Shipping went VERY well! I love the packaging! The hair was 10/10 from the texture to the lace. My hair stylist even loved the hair and asked me where I got it from. The hair feels natural and the lace is amazing. The company is also affordable. I’ll be ordering my next hair from them soon!