Shipping Methods:
LUVME HAIR utilizes reliable carriers such as UPS, DHL, USPS, FedEx, and Royal Mail for global shipping.
Total Delivery Time:
Total delivery time = processing time + shipping time.
Processing Time
After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.
Shipping Time & Cost:
Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.
About Tax:
Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
Additional Notes:
|
Scenario |
Responsibility |
|
Incorrect personal shipping info or undeliverable address |
Buyer |
|
Customs duties in recipient’s country/region |
Customer |
|
Buyer’s delivery delay or address modification |
Buyer |
|
Cancellation or return halfway for personal reasons |
Buyer |
Shipping Insurance Refund:
Refunded before shipment: Refunded to the original payment account.
Other cases: Refund
eligibility varies.
Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction! CUSTOMERCARE@LUVMEHAIR.COM
At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
2.2 To initiate a return:
|
Steps |
Details |
|
1. Contact Customer Care |
Initiate the return within 30 days, providing reasons and relevant pictures for a swift process. |
|
2. Receive Return Address |
The return address will be provided upon approval of your return request. |
|
3. Process Refund |
Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN] |
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the
exchange product and necessary payment adjustments after approving your exchange
request.
Once we receive your returned item, we process the exchange, shipping
the new item within 3 business days. [NEED
TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
|
Refund Method |
Refund Time Frame |
|
PayPal |
3 business days |
|
Credit/Debit Card |
10 business days |
|
AfterPay |
3 business days |
|
Zip Pay |
3 business days |
|
Sezzle |
3 business days |
Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
|
Steps |
Details |
|
1. Submit Repair Request |
Contact us with pictures or videos for our staff to assess repair feasibility. |
|
2. Receive Mailing Address |
We'll provide the mailing address upon approval. Note: You're responsible for shipping costs. |
|
3. Repair Completion |
Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR] |
Shipping Methods:
LUVME HAIR utilizes reliable carriers such as UPS, DHL, USPS, FedEx, and Royal Mail for global shipping.
Total Delivery Time:
Total delivery time = processing time + shipping time.
Processing Time
After placing an order, it typically takes 1 business day to process your shipment. If there are issues with your shipping information, we will contact you within 24 hours.
Shipping Time & Cost:
Shipping time and costs may vary due to unexpected factors like adverse weather, public holidays, or other unforeseen events. We appreciate your understanding for any inconvenience caused.
About Tax:
Customs duties in the recipient's country/region are the customer's responsibility. Costs incurred due to delivery delays, address modifications, cancellations, or returns for personal reasons are borne by the buyer.
Additional Notes:
|
Scenario |
Responsibility |
|
Incorrect personal shipping info or undeliverable address |
Buyer |
|
Customs duties in recipient’s country/region |
Customer |
|
Buyer’s delivery delay or address modification |
Buyer |
|
Cancellation or return halfway for personal reasons |
Buyer |
Shipping Insurance Refund:
Refunded before shipment: Refunded to the original payment account.
Other cases: Refund
eligibility varies.
Should you have any further questions or concerns, please feel free to contact us. We value your satisfaction! CUSTOMERCARE@LUVMEHAIR.COM
At Luvme, our commitment is to ensure that every woman looks and feels her best by providing the ultimate hair experience. If you face any issues with your purchase, reach out to us at CUSTOMERCARE@LUVMEHAIR.COM, and we'll prioritize responding within 24 hours.
1. Order Cancellation
To cancel an order, contact our Customer Care team within one hour of placing it by clicking [CANCEL MY ORDER]. Please note, cancellations cannot be processed once the order is shipped.
2. Order Returns
We gladly facilitate exchanges and returns of unused wigs within 30 days of receipt.
We provide our LUVME VIP members with a specific number of free returns opportunities based on your membership level. Please check the link below to learn more about the exclusive LUVME VIP perks and benefits: https://shop.luvmehair.com/pages/luvmeclub
2.2 To initiate a return:
|
Steps |
Details |
|
1. Contact Customer Care |
Initiate the return within 30 days, providing reasons and relevant pictures for a swift process. |
|
2. Receive Return Address |
The return address will be provided upon approval of your return request. |
|
3. Process Refund |
Refunds processed within 2 business days post-receiving and inspecting the item(s). [NEED TO RETURN] |
3. Order Exchanges
For exchanges, follow the same return process. Our representative will confirm the
exchange product and necessary payment adjustments after approving your exchange
request.
Once we receive your returned item, we process the exchange, shipping
the new item within 3 business days. [NEED
TO EXCHANGE]
4. Refund Processing Time
Refunds issued within 2 business days. Processing times vary by payment method.
|
Refund Method |
Refund Time Frame |
|
PayPal |
3 business days |
|
Credit/Debit Card |
10 business days |
|
AfterPay |
3 business days |
|
Zip Pay |
3 business days |
|
Sezzle |
3 business days |
Refunds through the original payment channel. If the card used has expired, contact the card issuer for assistance.
5. Repair Service
We provide a repair service for Luvme wigs requiring fixing due to non-human damage. Available for orders within 90 days from receipt. Initiate the repair process:
|
Steps |
Details |
|
1. Submit Repair Request |
Contact us with pictures or videos for our staff to assess repair feasibility. |
|
2. Receive Mailing Address |
We'll provide the mailing address upon approval. Note: You're responsible for shipping costs. |
|
3. Repair Completion |
Repair time up to 30 days, with possible additional time after evaluation. [NEED TO REPAIR] |
| Product Name | Mscoco Water Wave Bundles With 5×5 Closure Brazilian Hair Weave 3 Bundles With Closure |
| Hair Color | Natural Black |
| Hair Length | 10-30 Inch |
| Hair Texture | Water Wave |
| Hair Type | Brazilian Hair |
| Hair Weight | 100±5g/bundle |
| Items / Package | 3pcs bundles with one closure/Pack |
| Hair Quality | 100% Virgin Hair, Tangle Free, No Shedding, Soft & Bouncy |
| Characteristics | Natural Root-to-Tip hair only, Can Be Ironed, Bleached & Dyed |
| Shipping Time | Within 3-5 working days |
| Length/inch | 10 10 10, 12 12 12, 14 14 14, 16 16 16, 18 18 18, 20 20 20, 22 22 22, 24 24 24, 26 26 26, 28 28 28, 30 30 30, 10 12 14, 12 14 16, 14 16 18, 16 18 20, 18 20 22, 20 22 24, 22 24 26, 24 26 28, 26 28 30 |
|---|---|
| Lace Closure Length | 12, 14, 16, 18, 20, 22 |
Kiara Peters –
They came for the perfect match for my hair. Not only the money for Mscoco hair is easier on the wallet but the quality is superior. So soft, doesnt tangle, exactly as expected.
Patricia Canela –
This is not my first time buying from MSCOCO hair, they are really quick with delivery. I also send my clients to them to purchase. Their water wave is excellent quality and really holds nicely. The Lace is thin and melts perfectly into the skin for medium brown skin tones, it also bleached and tints well for darker skin tones, without that grey/green . This purchase was for a client and they loved it!! I have included a few client photos.
brandy davis –
Love the weight of Grams, water wave was beautiful. When professionally styled, looks amazing! I consider making different type for every day wear. Thank you!!